Where is my data?
Your business, service, client, and rate information is stored locally on your iPhone. RateDue has no account or backend that can retrieve it.
RateDue support
Answers without the runaround.
RateDue is designed to stay simple and local. Here are the most useful places to start.
How do I make a backup?
Open Settings → Data → Export Full Backup. Save the JSON file somewhere you control. A full restore validates the file before replacing current RateDue data.
How do I restore Pro?
Open Settings → RateDue Pro → Restore Purchase while signed into the Apple Account used for the original purchase. Restoring does not change your local client data.
Why are reminders missing?
Check that reminders are enabled in RateDue and that iOS notification permission is allowed in Settings. RateDue uses local notifications rather than a push server.
Can Ashraya recover my records?
No. Because RateDue has no server copy, Ashraya Studio cannot recover data from a lost or erased device. Keep an up-to-date exported backup.
How do I delete everything?
Use Settings → Data → Delete All Data and confirm the destructive action. Exported files and Apple purchase history are separate and are not removed.
Still need help?
Email hello@ashraya.ai with “RateDue Support” in the subject. Please do not include client names, prices, exported backups, or other sensitive business information.
RateDue is currently preparing for App Store availability.